You have the right to withdraw from the sales contract within 14 days from the date of receipt of the order. Returned items must be unused, and shipped back in the same condition (ie loads of care!) so that the work does not break in transit, and must be paid for by the customer. Broken or used returns sadly will not be eligible for a credit. Please contact me for more info. 
If the work has been commissioned by you and includes a custom inscription, stamp or other personalisation, you won’t be eligible for a refund, swap or credit. 

All returns are at the sole discretion of LUZ Ceramics and we reserve the right to refuse any return.

Return to the address:

Luz Ceramics

Carril del Palillero S/N

Fuente del Gallo

11149 Conil de la Frontera

SPAIN

POLAND

Please contact for return address